Here at Maxtacs our customers and their privacy are extremely important to us. Any and all information collected on this site will be kept strictly confidential and will not be reused, sold, or disclosed to third parties without your permission. Any information provided to us will be held with care and will not be used in ways that we haven’t been given consent.
RETURNS AND EXCHANGE POLICY (ONLINE PURCHASE)
Thank you for your purchase. We hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see the details below for more information on our return policy.
All returns must be postmarked within (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please contact our customer service at Customersupport@maxtacs.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
8345 White Oak Ave,
Rancho Cucamonga, CA 91730
You are responsible for all shipping and handling charges to return your merchandise. We cannot be responsible for items that we do not receive.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least (7-10) business days from the receipt of your item to process your return or exchange. We will notify you via email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Please note, all sale items are FINAL SALE and cannot be refunded.
If you have any questions concerning our return policy, please contact us at:
909-563-1261 Ext 102
Maxtacs is able to ship products to anywhere in the United States using select shipping providers like UPS. Shipping charges are typically determined by shipping method, weight and dimension of the order, as well as the destination. Please note that some products cannot be shipped to international locations due to regulations. Please submit a message to us if you would like to discuss international order options.
Maxtacs Outdoor Products Inc. guarantees its products for one year from the original date of purchase. Apparel warranty is for 90 days. This warranty covers the product for the original owner against defects in materials and workmanship. If the product ever fails during the warranty period due to a manufacturing or material defect, then Maxtacs will repair or replace with like product at our discretion. This warranty does not cover damage caused by normal wear and tear, accidents, improper use, sun damage or the natural breakdown of colors and material over time. Clothing items must be in un-worn, unwashed condition to be eligible for warranty. To make warranty claim, End User must return to the original Authorized Maxtacs Dealer where the item was purchased and submit original sales receipt. Dealer will then contact Maxtacs and follow its procedures.
MINIMUM ADVERTISED PRICE POLICY:
In order to protect the Maxtacs brand image and reputation for quality products, we have adopted a Minimum Advertised Price Policy (MAP) for our products. This policy only concerns advertised price and in no way restricts or relates to the actual sale of any item. This policy is applicable to all forms of advertising including catalogs, mailings, consumer expo/shows, internet and any other electronic media. This policy relates equally to all Maxtacs distributors and dealers. Retailers who advertise a related product for sale below the MAP, shall have all pending orders suspended without further notice. All decisions under this policy will be made and enforced by Maxtacs unilaterally. No warning or “second chances” will be permitted. This policy may be modified by Maxtacs from time to time. Maxtacs does not seek, nor will it accept any agreement or understanding with respect to the prices you may advertise or charge at any time.